Any claims for misprinted, damaged, or defective items must be submitted within 30 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
If you or your customers notice an issue on the products or anything else on the order, please email us at support@roastify.app.
The return address is set by default to Roastify's facility. When we receive a returned shipment, an automated email notification will be sent to you. Unclaimed returns get donated to charity after 30 days. If Roastify's facility isn't used as the return address, you would become liable for any returned shipments you receive.
Wrong Address — If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).
Unclaimed — Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).
If you haven't registered an account on www.roastify.app and added a billing method, you hereby agree that any returned orders due to the wrong shipping address or a failure to claim the shipment won't be available for reshipping and will be donated to charity at your cost (without us issuing a refund).
Roastify does not accept returns of any sealed goods regardless of their being opened or not. This includes, but is not limited to, coffee bags, cold brew, instant coffees, and other related coffee products. You hereby agree that any returned orders won't be available for reshipping and will be disposed of.
Returned by Customer — It is best to advise your end customers to contact you before returning any products. We do not refund orders for buyer's remorse. Returns for products are to be offered at your expense and discretion. If you choose to accept returns or offer exchanges to your end customers, you would need to place a new order at your expense for another product.
For return or claim support, contact support@roastify.app with order details and photos when applicable.
