1.1. Information collected about Users and Merchants and how we use it
Where you are a User and it is necessary to fulfill our contract with you for the purposes of providing, maintaining, or improving our products and Services (including, to the extent permitted by applicable law, any matters in our legitimate interests with respect to the Services), we will confirm your identity, contact you, provide customer support (including via chat, in the comment section of our blog, or other platforms, where you may reach us), operate your account with us and invoice you. For the aforementioned purposes, we collect information that may contain the following personal data:
- Name
- Company name
- Shipping information
- Email address and phone number
- Payment and billing information (payment method details, first and last digits of your payment card)
- Information, including images and data, which may appear on government-issued identity documents
- Order handling information
We may request some of the personal data indicated above in furtherance of our legal obligations and legitimate interest in ensuring that users and end customers are not the target of trade, financial, and economic sanctions, and do not appear on a sanctions-related list, including lists maintained by the U.S. Department of Treasury's Office of Foreign Assets Control ("OFAC"), the U.S. Department of State, the U.S. Department of Commerce.
If you have given your consent when registering your account, when subscribing to our newsletter or blog, or shared your email address or other personal data with us to receive any other information (for example, our list of sub-processors), we will process your email address to send you the informative and/or promotional materials, to which you have subscribed to, for example, newsletters, advertisements of our Services and other information about our Services that you have requested. At any point in time you can unsubscribe from receiving the above-mentioned information in our email footers and through your notification settings on Roastify. For Merchants, we will not use the contact details of your customers to directly market or advertise our Services to them.
We obtain location information you provide in your profile or your IP address. We use and store information about your location to provide features and to improve and customize the Services, for example, for Roastify's internal analytics and performance monitoring; localization, regional requirements, and policies for the Services; for local content, search results, and recommendations; for delivery and mapping services; and (using non-precise location information) marketing.
When you call our customer support phone line, we may monitor or record the call to ensure the quality of our customer support. If you have a Roastify account, we will retain the recording for as long as you have an account. If you do not have an account, we will delete the recording within 12 months or retain it, if it will be needed to resolve disputes between you and us.
By using cookies and similar technology on our website, we may collect data such as information on your device, your preferences and information filled while visiting our website, your interaction with the website, and other information used for analytical, marketing, and targeting activities (including unique visits, returning visits, length of the session, actions carried out in the webpage).
As it is in our legitimate interests to ensure our network security, give you access to and to improve our Services, we also collect the following technical usage data:
- How and when you access your account
- Information about the device and browser you use
- IP address and device data
1.2. Information collected about our Merchant's Customers
Where we act on a Merchant's behalf to fulfill an order with regard to the Merchant's customer (i.e. an end user of our Services), we are a data processor and we collect information relating to the Merchant's customer, such as personal data relating to the end user of our Services, personal data revealed during the use of any Roastify's services, including name, email address, phone number, shipping address, and other information about the Merchant's customers.
If you are a customer of the Merchant (an end user of our Services), the Merchant is the data controller with regard to your personal data and should provide you the information on how your personal data is collected and processed when using our Services. Please read the Merchant's privacy policy for further information. The Merchant is your contact for any questions you have about how it handles your personal data.
1.3. Privacy Policy Addendum Regarding Data Collection for California and Virginia residents
The chart below describes the categories of Personal Information and Personal Data (as those respective terms are used in Section 7 and Section 8 of the Privacy Policy), as applicable, that we may collect, the purposes for such collection, and the types of entities with whom we may have shared such information. We do not sell personal data to third parties.
| Categories of Personal Information | Sources | Use | Sharing |
|---|
| Identifiers, including your name, postal address, email address, and telephone number. These data types also include "personal information" as defined by the CCPA (California), and "personal data" as defined under the VCDPA (Virginia). | Collected directly from you. | To provide, maintain, and improve our products and Services; provide customer support, operate your account, and invoice you. | Shared with Service Providers and certain other entities as described in "Sharing Personal Data with Third Parties." |
| Commercial information. | Collected directly from you. | To process your transactions and deliver our products to you. | Shared with Service Providers and certain other entities as described in "Sharing Personal Data with Third Parties." |
| Internet or other electronic network activity information, such as IP addresses and cookies. | Collected automatically from your computer or device. | To provide, maintain, and improve our Services and to personalize your online experience. | Shared with Service Providers and certain other entities as described in "Sharing Personal Data with Third Parties." |
| Audio information. | Collected directly from you. | To ensure the quality of our customer support. | Not applicable. |
| Professional and employment related information. | Collected directly from you. | Collected if you apply for a job via our careers page and used in connection with processing your application. | Not applicable. |
| Educational information, such as the information included in your resume. | Collected directly from you. | Collected if you apply for a job via our careers page and used in connection with processing your application. | Not applicable. |